So, this is so a 78-year-old lady's comment: but dangit if it didn't take me FIVE SEPARATE PEOPLE to figure out how to set up a new account for online bill pay. Nevermind the fact that I couldn't set it up online in the first place... duh.
First I talked to Tim, who connected me to Matt, who connected me to Naomi, who connected me to Sharon, who connected me to horrible elevator music for 5 minutes which ended with me talking to Alicia.
Then, I find out, "we can set you up to view your account, however, we don't have it set-up so you can pay on the account."
Oh, gee, thanks.